What is Stakater Cloud Managed OpenShift? +
Stakater Cloud Managed OpenShift is a dedicated, single-tenant Red Hat OpenShift cluster operated for your organisation by Stakater AB (Sweden), a Red Hat Premier Partner. It is hosted in Amsterdam by default for EU data residency, and the monthly fee covers upgrades, patching, monitoring, incident response and the underlying Red Hat OpenShift subscription.
How long does cluster provisioning take? +
A new managed cluster is provisioned in under 15 minutes once configuration is confirmed. A 30-minute onboarding call before that scopes node sizing, region, identity-provider integration and DNS.
Where is my cluster hosted? +
Default deployment is Amsterdam, Netherlands — chosen for unambiguous EU data residency under GDPR, DORA and NIS2. Additional EU, US and APAC regions are supported on request.
What does the 99.9% uptime SLA cover? +
The 99.9% SLA covers cluster control-plane availability measured over a calendar month. SLA credits and incident-response commitments are documented in the contract. Workloads requiring stronger guarantees can be deployed across multiple availability zones.
What support options are included? +
Standard support (8/5, ticket-based, < 12-hour critical response) is included with every cluster. Premium support adds 24/7 coverage, ticket + phone modes, a priority queue, < 1-hour critical response, a named technical contact and proactive architecture guidance for €2,000/month.
Is the Red Hat OpenShift subscription included in the price? +
Yes. The Red Hat OpenShift subscription is included in the monthly Stakater Cloud fee. You receive one invoice — there is no separate Red Hat bill to manage.
How are backups and disaster recovery handled? +
Velero-based backup of cluster resources and persistent volumes is included as part of the managed platform, with documented restore procedures. Cross-region DR and tested recovery exercises are available on Premium support.
How do upgrades and CVE patching work? +
Stakater SRE runs every OpenShift minor and z-stream upgrade, operator update and RHCOS CVE patch under SLA, with documented pre-checks, rollback paths and change windows agreed with you in advance. You approve the window; we do the work.
Can I get custom node sizes or a different cluster shape? +
Yes. Standard (4 vCPU / 16 GB / 120 GB SSD) and Performance (8 vCPU / 32 GB / 120 GB SSD) are the off-the-shelf node profiles. Custom sizes and shapes are supported on request. Minimum cluster size is three nodes.
How is Managed OpenShift different from Managed KubeStack+? +
Managed OpenShift gives you the operated cluster and Red Hat subscription. Managed KubeStack+ adds the full developer platform on top — GitOps, CI/CD, secrets, observability, multi-tenancy, backup and a developer portal — all pre-wired and operated. You can start with Managed OpenShift and upgrade to KubeStack+ when your team needs it.